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Primary Responsibilities
EQ/FX Quant is a senior position in the Quantitative Research group with the title of either “Director of Quantitative Research” or “Vice president of Quantitative Research,” depending on the qualifications and experience of the successful candidate.
Duties will include the supervision of analytical content of the EQ/FX modules of Numerix’s analytical products, and in this capacity will:
Experience and Skills Required
Candidates should possess a Master’s or higher degree in a quantitative discipline, with a minimum of 5 years experience in the quantitative modeling of financial instruments and at least 2 years of experience in the modeling of equity or foreign exchange derivatives, and strong programming skills. A successful candidate will have hands–on knowledge in several of the following areas:
- Calibration and efficient implementation of local and stochastic volatility extensions of the Black-Scholes model.
- Efficient calculation of Greeks using Monte Carlo.
- Accelerated simulations and semi–analytical techniques for options based on baskets of equities.
- Heuristic corrections to the BS pricing for barrier options.
- Hybrid modeling with stochastic interest rates.
The preferred locations for the position are the offices of Numerix in New York or London but other arrangements are possible. There will be a significant degree of flexibility in finding a mutually satisfactory agreement to accommodate temporary or permanent demands of family situation or lifestyle, involving non–standard hours and telecommuting from proximal or remote locations. Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
Capture trade details (from custodial notification, trade ticket or confirmation) in the generic Numerix Swap Template or other product-specific templates. This position can be either a permanent or consulting position.
Experience and Skills Required
- Must be able to speak to valuation methodology (necessary market data, model selection and calibration strategy, valuation sensitivities) for all derivative types
- Extensive knowledge of OTC derivatives (both vanilla and exotic), including valuation models and methodologies
- Exposure to all asset classes (Rates, Commodities, Credit, Equities and FX) is required; examples: inflation, variance swaps on CMS, equity basket swaps, exotic FX, cross currency deals, CDOs
- Familiarity with Misys Summit a plus, as the client has a long-term strategic vision of migrating their trade capture into Summit
- Familiarity with XML is required
- In-depth familiarity with product structures, curve building, pricing models, risk and market and reference data
- Strong understanding of derivative transaction life-cycle management from both a Front and Back Office perspective
- Broad working knowledge of Access, Excel (including automation skills), Relational DBs, SQL and VBA, as well as experience with OTC derivatives systems: Bloomberg, Calypso, MUREX, Summit or similar vendor application(s)
- Run sophisticated calculations to derive required information
- Create PivotTables and PivotChart views to work interactively with data - Ability to multi-task and effectively manage multiple deadlines and deliverables
- Strong attention to detail and willingness to take ownership of issues
- Excellent oral and written communication and interpersonal skills
Work Experience:
- 2 to 5 years experience in the financial services industry consisting, with some experience directly supporting trading desks at major investment banks or broker/dealers
Education Requirements:
- Undergraduate degree in Engineering, Finance, Mathematics or relevant business experience
- Advanced degree and/or professional certifications a plus
Please submit current C.V. to careers@numerix.com
Primary Responsibilities
Numerix is the leading independent analytics software vendor for derivatives trading and structured products, and has sales & support offices in New York, London, and Tokyo, and software development offices in Toronto (downtown) and Santa Fe. Our business professionals understand the derivatives trading environment, while our research and development team benefits from Ph.D. level expertise in theoretical physics, computer science and applied mathematics. Numerix employs over 200 people worldwide.
- The Business Analyst will work within the Client Solutions Group to help improve the library of structured deals and models in the Numerix CrossAsset product.
- Evaluate and review term sheets and pricing workbooks gathered from multiple sources.
- Interact with other business analysts, financial engineers and testers as a member of a strategic project.
- Structure real-world examples of trades and perform pricing tasks using Numerix CrossAsset library and tools.
- Perform validation of internally released tools regarding their usability and suitability to perform pricing tasks.
- Create reusable deal and market data templates for inclusion into the core product
- Draft business documentation and aid documentation team with embedded help content for trades and market data.
Education
Working towards a Masters degree in Financial Engineering, Mathematics or Finance
Experience and Skills Required
- Strong analytical skills
- Broad working knowledge of Excel
- Commitment to acquire a high level of domain knowledge in Financial Instrument valuations through self and assisted studies
- Familiarity with Product Structures, Curve Buildings, Pricing Models, Risk and Market and Reference Data
- Strong attention to detail and willingness to take ownership of issues
- Excellent oral and written communication and interpersonal skills
- Strong knowledge of financial mathematics: Models in BS framework, Monte Carlo techniques, Numerical Methods, Stochastic Processes
- Strong knowledge of derivatives: Interest Rate derivatives, FX and EQ derivatives, Credit Derivatives, Risk/Sensitivity Analysis, Commodity and Inflation class
- Knowledge of Bloomberg and/or Reuters market data APIs would be a plus
- Experience working with software libraries for pricing would be a plus.
Work Experience
Experience with financial analytics is an asset
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
Candidate will support the organization in creating, writing and editing strategic business-focused communications focused on topics related to the global derivatives market and quantitative finance. The role primarily is responsible for researching, writing, editing and proofreading content for use in the firm’s marketing collateral, websites, blogs, business development materials and other communications. The candidate must have a thorough attention to detail and the ability to meet tight deadlines, while working both independently and as part of a team. In addition, the candidate should be comfortable interpreting and writing about highly complex subject matter, in the areas of: derivatives and structured products, quantitative finance, financial modeling and financial engineering.
Develop and maintain content for a variety of print and electronic communications, including: brochures, emails, blogs, tweets, newsletter articles, presentations, and business development materials
- Must have experience writing web-based content (including blogs and twitter)
- Work with marketing staff to develop communications plans for launching new products
- Develop communications that raise employees' awareness of firm-wide messages
Experience and Skills Required
- Strong interest in and knowledge of derivative products, quantitative finance, financial modeling, risk management and industry-related regulatory issues
- Bachelor's degree or equivalent experience
- At least 7 years' experience in either business journalism or financial services communications
- Experience in developing Web content strategies and working in new media
- Comfortable working in a rapidly changing environment and ability to multi-task
- Ability to produce high-quality work under pressure within tight deadlines
- Skillset to simplify and clarify highly complex subject matter related to quantitative finance and financial software
- Strong writing samples required
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
Numerix is the leading independent analytics software vendor for derivatives trading and structured products, and has sales & support offices in New York, London, and Tokyo, and software development offices in Toronto (downtown) and Santa Fe. Our business professionals understand the derivatives trading environment, while our research and development team benefits from Ph.D. level expertise in theoretical physics, computer science and applied mathematics. Numerix employs over 200 people worldwide.
- Create and execute financial and functional test plans for the new derivative features following systematic approach working under the direction of the QA department.
- Price real-world trades to ensure that the programming code meets the standards of active traders in these instruments and carryout benchmark studies. Perform financial validation of bootstrapping and stripping market dividend, yield, convenience, forward curves, interpolation and construction of volatility surfaces and cubes and making sure that these techniques meet market standards
- In conjunction with Business Analyst and development teams conduct testing of products by analyzing them to determine likely problem areas, constructing and using sample data to test product failures
- Prepare financial test cases or scripts and supporting test data for each product feature to ensure that the data adequately tests all possible situations
- Conduct detail research and analysis of defined financial engineering problems
Education
Working towards a Masters degree in Financial Engineering, Mathematics or Finance
Experience and Skills Required
- Ability to write test plans and test specs
- Programming skills in any programming language
- Commitment to acquire a high level of domain knowledge in Financial Instrument valuations through self and assisted studies
- Experience with a range of numerical methods to solve mathematical problems
- Knowledge in financial engineering concepts and becoming specialist in key areas
- Famioliarity with Product Structures, Curve Buildings, Pricing Models, Risk and Market and Reference Data
- Broad working knowledge of Access, Excel (inc. automation skills), VBA
- Strong attention to detail and willingness to take ownership of issues
- Excellent oral and written and interpersonal skills
- Strong knowledge of financial mathematics: Models in BS framework, Monte Carlo techniques, Numerical Methods, Stochastic Processes
- Strong knowledge of derivatives: FI (Interest Rate)derivatives, FX and CC derivatives, Credit Derivatives, Risk/Sensitivity Analysis, Cmdty and Inflation class
- Knowledge of risk management techniques: VaR analysis (Analytical, Historical, simulation based), Tables, PivotTables, etc.
- Ability to build Excel-based financial applications with high-quality usability, including Graphs, PivotTables, Statistical Analysis
- Knowledge of Bloomberg and/or Reuters market data APIs would be a plus
- Excellent, hands-on Excel/VBA and familiarity with object oriented programming
- Experience working with software libraries for pricing would be a plus.
Work Experience
- Experience in the Quality Assurance field is an asset
- Experience with financial analytics
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
- Write Requirements Definition (RD) and Product Specifications for vanilla and exotic Derivative products across FI/CC/INF/CR/EQ/FX.
- Work in conjunction with Sponsor Customer to specify new functionality.
- Work as liaison between Customers and Internal Numerix teams (Sales, Quantitative Research, Quantitative Development, and Integration Development).
- Design and perform FE testing on models (calibration and pricing) across FI/CC/INF/CR/EQ/FX on Numerix Library (Excel/VBA), Numerix Toolkit (C/C++), and Numerix Portfolio (C#), and testing on model Greeks using Monte Carlo, etc.
- Design and perform QA testing on Numerix products, including NxPro and Numerix Portfolio.
- Identify new business opportunities in the derivatives analytics space.
- Create/Maintain Excel templates based on Numerix Application Engine as Excel Add-in.
- Provide consulting and professional services for clients using Numerix products for integrated/independent pricing and risk analytics system.
Experience and Skills Required
- Masters degree (or foreign equivalent) in Mathematics, Finance, Financial Engineering, Computer Science, or related field.
- 2 years of experience with Excel and VBA, C/C++/C# programming languages.
- Demonstrated knowledge of the following: derivative pricing models for both vanilla and exotic derivatives across FI/CC/INF/CR/EQ/FX; risk management techniques including parametric, historical, and Monte Carlo VaR, credit exposure, etc.; financial mathematics skills, including stochastic calculus, numerical methods for PDE, numerical linear algebra, real analysis and probability, Monte Carlo method, and time series analysis; and financial modeling, financial mathematics, or quantitative/engineering related research.
- Experience may be gained before, during, or after degree. Experience may be gained concurrently.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
The first-tier support analyst will be responsible for providing first level support for all Numerix advanced financial analytics software products to ensure complete customer satisfaction. The support analyst will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve customer issues. The Support analyst will work with Numerix financial engineers and development teams to ensure that 2nd and 3rd tier support issues are properly escalated and resolutions communicated to the customers. The support analyst will have extensive software troubleshooting skills, good Excel skills, some software programming and financial engineering knowledge.
- Respond to questions and issues raised by customers within agreed SLA.
- Guide customers, trading support personnel and systems administrators through the installation and integration of Numerix software on Windows and UNIX platforms.
- Assist customers with analyzing high-priority issues using remote access to connect to customer environments.
- Build various software environments using virtual environments. Recreate customer environments where necessary to reproduce and analyze issues prior to escalation to 2nd and 3rd tier support.
- Administer internal and external client hosted licensing servers; manage and control the release, distribution and revocation of software licenses for all Numerix products.
- Build relationships with and manage expectations of customers by proactive communication and regular calls where applicable to achieve high customer satisfaction.
- Administer customer issues using CRM software; follow up internally by liaising with financial engineers and the development teams; provide regular updates to customers on open issues.
- Attend knowledge sharing sessions from financial engineering and development and work with new products and features to make sure that the product knowledge is up-to-date.
- Continuously work with Numerix products, to provide feedback to development to improve the usability and functionality.
- Assist in the growth and management of our knowledge base for customer self-help.
- When required, travel to customers to troubleshoot and resolve issues.
- Work as a standby during the non-business hours to cover support for urgent production issues from customers.
- Providing regular updates to the Director of customer support.
Experience and Skills Required
- Strong communication skills and the ability to deal with high priority issues.
- Excellent writing and interpersonal skills.
- Bachelor's Degree in Computer Science or related field.
- 1-2 years of related experience supporting complicated software products in a financial environment.
- Familiarity with supporting a SQL Server based client/server software stack in a distributed grid environment.
- Knowledge of related technologies (UNIX, C++, .NET and Java); experience setting up a development environment and compiling software in an IDE. Shell scripting and any programming experience is a plus.
- Experience troubleshooting general operating system software related issues on UNIX and windows platforms.
- Experience using Microsoft Excel. Financial modeling with Excel is a plus.
- Ability to conduct extensive research into issues, systems and products as required.
- Understanding of the securities industry; working knowledge of fixed-income and other derivatives is a plus.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
Numerix is seeking an Intern as a Developer who can build templates for excel interfaces using VB–like scripting for various credit and bond derivative models and instruments. This position is an Intern position, which maybe converted to a part time or full position at its end. Stipend is available. This Internship can be at the New York Development Office, where the Intern will have an opportunity to work with World Standard leaders in the Analytics Industry.
- He/she should be able to QA product on a production quality platform.
- Create/Maintain Excel templates based on Numerix Application Library
as Excel Add–in. - Experience or Knowledge in Credit Financial Derivatives a plus.
- Proficient technical writer with VB or VBA skills.
Experience and Skills Required
- Applicant should be a PhD candidate or a Masters Candidate in Mathematical Finance, Operations Research, or Financial Engineering. If Masters Candidate is applying he/she should have a minimum of 2 years experience in Hedge Funds or Risk Analytics. If in a PhD program they should be in their second year or have completed an internship in a Quantitative — Derivatives Product area.
- Excellent knowledge of Excel.
- Prior experience in building production quality interfaces for either internal or commercial use.
- Good knowledge of Credit and Fixed Income derivatives.
- Good financial mathematics background.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
- Create user content for cross-asset analytics software applications that currently have a large client base for financial institutions.
- Work with subject matter experts to understand the workflow and gain product insight.
- Help the development of product user information.
- Coordinate with Documentation Manager to ensure that business priorities are followed.
- Communicate with development and product teams to ensure high quality content.
Experience and Skills Required
- Native or close to native command of English.
- Excellent oral and written communication skills with subject matter experts.
- Proven ability to work independently.
- Exercising high levels of understanding of analytics software applications.
- Interested in user interface documentation, and some experience is a plus.
- Passion and some experience in writing a variety of technical manuals a plus.
- Experience with building and supporting financial analytics software applications is a plus.
Special Experience and Skills Required
- Interest in the financial software applications and in computer applications in general.
- Good knowledge in financial engineering and analytics.
- Hedging or Stochastic Asset Modeling knowledge is a plus.
- Experience in financial analytics software is a plus.
- Passion and interested to learn.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
- Code design and development of Numerix, Numerix Tools for Equity.
- Develop/Maintain production quality platform independent code (C++ under Visual C++ environment) of the Equity Module in the Numerix 6. Work in conjunction with other developers to build commercial quality software to price and risk-manage various Equity derivative structures.
- Write technical specifications that can be used as a foundation for a user manual for the above mentioned software.
- Provide customer support on a third tier level as required.
Experience and Skills Required
- 3-5 years experience with Equity products, interest rate modeling, financial mathematics, language and design patterns.
- 3-5 years experience in C++ development tools and software design including algorithms and numerical methods.
- Thorough understanding of the user-exposed side of software products.
- Detail oriented and the ability to multi-task.
- Self-motivated and quick-learning professional able to address complex technical challenges, and produce high quality solutions in an efficient and timely manner.
- Excellent communication, organizational and people skills.
- Bi-lingual (Russian and English) a plus.
- Good knowledge of Excel.
- Prior experience building production quality software for either internal or commercial use.
- Good knowledge of Equity derivatives.
- Platforms/Operating Systems: .NET/DNA (Windows 2000/XP/NT), MS Office, (J2EE a plus)
- Web Development: IIS (ASP/ASP.NET), DHTML, XMLHTTP
- Languages: C#, C/C++, HTML/CSS/XML/XSL, (Java, JavaScript, VBScript a plus)
- Databases: MS SQL Server, (Oracle a plus)
Education requirements:
- BS degree in Mathematics
- Advanced (PhD or Masters) level degree in Computer Science/Software Engineering, Operations Research, Financial Engineering, Engineering/Physics, or Mathematics preferred.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
- Code design and development of Numerix, Numerix Tools for Equity.
- Develop/Maintain production quality platform independent code (C++ under Visual C++ environment) of the Equity Module in the Numerix 6. Work in conjunction with other developers to build commercial quality software to price and risk-manage various Equity derivative structures.
- Write technical specifications that can be used as a foundation for a user manual for the above mentioned software.
- Provide customer support on a third tier level as required.
Experience and Skills Required
- 3-5 years experience with Equity products, interest rate modeling, financial mathematics, language and design patterns.
- 3-5 years experience in C++ development tools and software design including algorithms and numerical methods.
- Thorough understanding of the user-exposed side of software products.
- Detail oriented and the ability to multi-task.
- Self-motivated and quick-learning professional able to address complex technical challenges, and produce high quality solutions in an efficient and timely manner.
- Excellent communication, organizational and people skills.
- Bi-lingual (Russian and English) a plus.
- Good knowledge of Excel.
- Prior experience building production quality software for either internal or commercial use.
- Good knowledge of Equity derivatives.
- Platforms/Operating Systems: .NET/DNA (Windows 2000/XP/NT), MS Office, (J2EE a plus)
- Web Development: IIS (ASP/ASP.NET), DHTML, XMLHTTP
- Languages: C#, C/C++, HTML/CSS/XML/XSL, (Java, JavaScript, VBScript a plus)
- Databases: MS SQL Server, (Oracle a plus)
- BS degree in Mathematics
- Advanced (PhD or Masters) level degree in Computer Science/Software Engineering, Operations Research, Financial Engineering, Engineering/Physics, or Mathematics preferred.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
- Code design and development of Numerix, Numerix Tools for Foreign Exchange.
- Develop/Maintain production quality platform independent code (C++ under Visual C++ environment) of the Foreign Exchange Module of the Numerix Application Engine. Work in conjunction with other developers to build commercial quality software to price and risk-manage various foreign exchange derivative structures.
- Write technical specifications that can be used as a foundation for a user manual for the above mentioned software.
- Provide customer support on a third tier level as required
Experience and Skills Required
- 3-5 years experience with Foreign Exchange products, interest rate modeling, financial mathematics, language and design patterns.
- 3-5 years experience in C++ development tools and software design including algorithms and numerical methods.
- Thorough understanding of the user-exposed side of software products.
- Detail oriented and the ability to multi-task.
- Self-motivated and quick-learning professional able to address complex technical challenges, and produce high quality solutions in an efficient and timely manner.
- Excellent communication, organizational and people skills.
- Bi-lingual (Russian and English) a plus.
- Advanced (PhD or Masters) level degree in Computer Science/Software Engineering, Operations Research, Financial Engineering, Engineering/Physics, or Mathematics.
- Good knowledge of Excel.
- Prior experience building production quality software for either internal or commercial use.
- Good knowledge of Foreign Exchange and Cross Currency derivatives.
- Good financial mathematics background.
Following technical qualifications are required:
- Platforms/Operating Systems: .NET/DNA (Windows 2000/XP/NT), MS Office, (J2EE a plus)
- Web Development: IIS (ASP/ASP.NET), DHTML, XMLHTTP
- Languages: C#, C/C++, HTML/CSS/XML/XSL, (Java, JavaScript, VBScript a plus)
- Databases: MS SQL Server, (Oracle a plus)
Education requirements:
- BS degree in Mathematics
- Advanced (PhD or Masters) level degree in Computer Science/Software Engineering, Operations Research, Financial Engineering, Engineering/Physics, or Mathematics preferred.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
- Code design and development of Numerix, Numerix Tools for Foreign Exchange
- Develop/Maintain production quality platform independent code (C++ under Visual C++ environment) of the Foreign Exchange Module of the Numerix Application Engine. Work in conjunction with other developers to build commercial quality software to price and risk-manage various foreign exchange derivative structures.
- Write technical specifications that can be used as a foundation for a user manual for the above mentioned software.
- Provide customer support on a third tier level as required
Experience and Skills Required
- 3-5 years experience with Foreign Exchange products, interest rate modeling, financial mathematics, language and design patterns
- 3-5 years experience in C++ development tools and software design including algorithms and numerical methods
- Thorough understanding of the user-exposed side of software products
- Detail oriented and the ability to multi-task
- Self-motivated and quick-learning professional able to address complex technical challenges, and produce high quality solutions in an efficient and timely manner
- Excellent communication, organizational and people skills
- Bi-lingual (Russian and English) a plus
- Advanced (PhD or Masters) level degree in Computer Science/Software Engineering, Operations Research, Financial Engineering, Engineering/Physics, or Mathematics
- Good knowledge of Excel.
- Prior experience building production quality software for either internal or commercial use.
- Good knowledge of Foreign Exchange and Cross Currency derivatives.
- Good financial mathematics background.
- Platforms/Operating Systems: .NET/DNA (Windows 2000/XP/NT), MS Office, (J2EE a plus)
- Web Development: IIS (ASP/ASP.NET), DHTML, XMLHTTP
- Languages: C#, C/C++, HTML/CSS/XML/XSL, (Java, JavaScript, VBScript a plus)
- Databases: MS SQL Server, (Oracle a plus)
- BS degree in Mathematics
- Advanced (PhD or Masters) level degree in Computer Science/Software Engineering, Operations Research, Financial Engineering, Engineering/Physics, or Mathematics preferred.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
Senior Software Developer – Web Applications is responsible for developing enterprise web applications and related software infrastructure in accordance with client and internal requirements. Develops business and technical specifications, designs, codes, and performs unit testing. Works independently with minimal supervision. Communicates with other team members as required. Leads and mentors junior staff and acts as a resource to the team in the area of infrastructure development. Provides 3rd tier customer support as required.
EDUCATION
University degree in Computer Science/Engineering or equivalent. Masters degree preferred.
Experience and Skills Required
- Excellent knowledge of C# and object-oriented design and development
- Excellent knowledge of user interface design and development principles
- Excellent knowledge of Microsoft web development technologies (Silverlight, WPF, ASP.NET)
- Excellent knowledge of Microsoft .NET and related technologies
- Knowledge of XML, XSL, HTML/DHTML and Scripting Languages (JavaScript and VBScript)
- Knowledge of all phases of the software development life cycle
- Excellent communication skills
WORK EXPERIENCE
- Minimum seven (7) years industry experience as a Software Developer, including at least three (3) years doing web development
- Extensive experience developing large scale, multi-tier enterprise web applications using C#, Silverlight, WPF, ASP.NET and Visual Studio 2005/2008
- Experience as a team lead is an asset
- Experience developing derivatives pricing or risk management applications is an asset
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
Senior Software Engineer will be responsible for designing, developing, testing and supporting software applications as part of the Numerix CrossAsset product line.
- Software design, development, testing and support for the Numerix CrossAsset product line
- Participation and leadership in all phases of software development and project management
- Research and gathering technical requirements
- Software architecture analysis and design
- Key contributions towards the implementation of the software systems
- Performing unit tests and assist with QA
- Participating and supporting commercial presentations
- Training and mentoring of junior staff
- Communication, coordination and planning of project activities
Experience and Skills Required
- 5 years of production software development experience
- 3 years of production C++ development experience
- Strong analytic and problem-solving skills
-
Demonstrated knowledge of the following:
o Experience with multi-processing and multi-threading architectures.
o Platforms/Operating Systems: Windows, UNIX
o Java, C#, Python a plus
Ph.D. or M.S. in Computer Science, Math, Physics, Financial Engineering, or equivalent experience.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
- Respond to questions and issues raised by customers within agreed SLA.
- Guide customers, trading support personnel and systems administrators through the installation and integration of Numerix software on Windows and UNIX platforms.
- Assist customers with analyzing high-priority issues using remote access to connect to customer environments.
- Build various software environments using virtual environments. Recreate customer environments where necessary to reproduce and analyze issues prior to escalation to other support tiers.
- Administer internal and external licensing servers; manage and control the release, distribution and revocation of software products and licenses via the Numerix Software Portal.
- Build relationships with and manage expectations of customers by proactive communication and regular calls where applicable to achieve high customer satisfaction.
- Administer customer issues using CRM software; follow up internally by liaising with financial engineers and the development teams; provide regular updates to customers on open issues.
- Assist in the growth and management of our knowledge base for customer self-help.
- When required, travel to customers to troubleshoot and resolve issues.
- Develop in-depth knowledge of Numerix CrossAsset products, Numerix LiquidAsset and Numerix Portfolio.
Experience and Skills Required
Qualifications:
- Strong communication skills and the ability to deal with high priority issues.
- Excellent writing and interpersonal skills.
- Bachelor's Degree in Computer Science, finance or related field.
- 2 years of related experience supporting complicated software products in a financial environment. Experience troubleshooting general operating system software related issues on UNIX/Linux and windows platforms.
- Experience using Microsoft Excel. Financial modeling with Excel is a plus.
- Ability to conduct extensive research into issues, systems and products as required.
- Understanding of the securities industry; working knowledge of fixed-income and other derivatives is a plus.
Please submit current C.V. to careers@Numerix.com
Primary Responsibilities
The support analyst will be responsible for providing first and second level support for all Numerix advanced financial analytics software products to ensure complete customer satisfaction. The support analyst will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve customer issues. The Support analyst will work with Numerix financial engineers and development teams to ensure that support issues are properly escalated and resolutions communicated to the customers. The support analyst will have extensive software troubleshooting skills, excellent Excel skills and financial engineering knowledge.
- Respond to questions and issues raised by customers within agreed SLA.
- Guide customers, trading support personnel and systems administrators through the installation and integration of Numerix software on Windows and UNIX platforms.
- Assist customers with analyzing high-priority issues using remote access to connect to customer environments.
- Build various software environments using virtual environments. Recreate customer environments where necessary to reproduce and analyze issues prior to escalation to other support tiers.
- Administer internal and external licensing servers; manage and control the release, distribution and revocation of software products and licenses via the Numerix Software Portal.
- Build relationships with and manage expectations of customers by proactive communication and regular calls where applicable to achieve high customer satisfaction.
- Administer customer issues using CRM software; follow up internally by liaising with financial engineers and the development teams; provide regular updates to customers on open issues.
- Assist in the growth and management of our knowledge base for customer self-help.
- When required, travel to customers to troubleshoot and resolve issues.
- Develop in-depth knowledge of Numerix CrossAsset products, Numerix LiquidAsset and Numerix Portfolio.
Experience and Skills Required
- Strong communication skills and the ability to deal with high priority issues.
- Excellent writing and interpersonal skills.
- Bachelor's Degree in Computer Science, finance or related field.
- 2 years of related experience supporting complicated software products in a financial environment. Experience troubleshooting general operating system software related issues on UNIX/Linux and windows platforms.
- Experience using Microsoft Excel. Financial modeling with Excel is a plus.
- Ability to conduct extensive research into issues, systems and products as required.
- Understanding of the securities industry; working knowledge of fixed-income and other derivatives is a plus.
Please submit current C.V. to careers@Numerix.com
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