Women in Technology and Data Awards 2018 | Support Professional of the Year (Vendor)

Women in technology and data | april 2018

An average day for Dawn Patrick, COO and winner of the support professional of the year (vendor) category, entails managing the company’s day-to-day operations, driving projects forward and resolving inefficiencies. As someone who prefers to work behind the scenes, this year saw Patrick’s hard work and performance in 2017 take center stage.

As COO for over five years, a pivotal part of her role is to work closely and support Numerix CEO Steve O’Hanlon. But last year in particular saw her overcome significant challenges in areas such as human resources, growth disruption, the acquisition of TFG Financial systems, and ISO compliance.

“My job is to evaluate whether we are as nimble as possible—when do we have to put process and policy in place, how does that affect the overall operation, and what is the cost basis for any change we are going to engage in? Those are the critical things when you are growing a company and the company is growing relatively fast,” Patrick explains. 

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